Customer Service / Ticketing jobs

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Placed on: Tuesday 16 June 2026 Employment type: full-time Comments: Fixed-Term Contract Category: Customer Service / Ticketing Workplace: Frankfurt Airport (FRA) Application ends: Saturday 27 June 2026 Company profile Job description 

Singapore Airlines is the world's most awarded airline, with customers and industry alike recognizing our unwavering commitment to service excellence.

We are now inviting suitable candidates to apply for the position of CUSTOMER SERVICES AGENT - m/f/d - Fixed-Term Contract (up to 12 months) for our Traffic Office at Frankfurt Airport (FRA) Main duties • Perform passenger handling and traffic operations for arrivals and departures • Coordinate and monitor pre-flight, boarding, and post-flight operations • Assist passengers with customs, immigration, and arrival/departure procedures • Monitor handling agents in arrival, departure, and boarding areas • Verify invoices in accordance with contractual agreements and service provider terms • Prepare statistical reports and support various administrative and operational tasks, including baggage handling coordination and responding to customer feedback • Handle lost & found enquiries and operational email correspondence Required experience Previous airline and/or customer service experience is desirableGood oral and written communication skills in German and EnglishAbility to work shifts (including weekends and public holidays)Good knowledge of Microsoft Office 365 Job reference: FRA_CSA How to apply Contact: Frau Lindenberg/ Frau Plieschke If you feel you have what it takes to be part of Singapore Airlines, please submit a full application (CV and motivation letter incl. salary expectations and your earliest possible start date) in English by email to This email address is being protected from spambots.

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Only applications sent by email and received by 26 June 2026 can be considered.

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